Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Praeviso project risk management workstation and related services ("the Service") provided by [COMPANY NAME], a company registered in England and Wales with registered address at [REGISTERED ADDRESS] ("we", "us", "our").

By signing up for a trial, subscribing to a plan, or using the Service in any way, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

"You" and "your" refers to the individual or organisation subscribing to or using the Service.

2. The Service

Praeviso is a project risk management workstation available as:

• SaaS (Software as a Service): Hosted by us and accessed via a web browser. Available in Standard, Professional T1, and Professional T2 tiers.
• Enterprise (on-premise): Self-hosted by the customer within their own infrastructure using Docker.

The features, seat limits, and pricing for each tier are set out on our pricing page at praeviso.app/pricing and may be updated from time to time.

3. Account Registration

To use the Service, you must create an account by providing accurate and complete information, including a valid email address and company name.

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Ensuring that all users within your organisation comply with these Terms
• Notifying us immediately at support@praeviso.app if you suspect unauthorised access to your account

4. Free Trial

We offer a 3-month free trial for all tiers, subject to the following:

• The trial provides full access to all features at your selected tier's seat count
• No credit card is required to start a trial
• The trial begins when you verify your email address and your account is activated
• At the end of the trial period, your account switches to read-only mode. Your data is preserved for 90 days
• To continue using the Service after the trial, you must subscribe to a paid plan
• We reserve the right to limit, modify, or discontinue the trial offer at any time
• We reserve the right to terminate trial accounts that we reasonably believe are being used fraudulently or in violation of these Terms

5. Subscriptions and Payment

5.1 Billing

Paid subscriptions are billed either monthly or annually, as selected by you at the time of subscription. Payments are processed securely by Stripe.

• Monthly subscriptions are billed on the same date each month
• Annual subscriptions are billed on the same date each year
• All prices are listed on our pricing page and may be displayed in GBP, USD, or EUR

5.2 Price Changes

We may change our prices from time to time. If we increase prices, we will give you at least 30 days' notice before the change takes effect. If you do not agree to the new pricing, you may cancel your subscription before the new price applies.

5.3 Taxes

All prices are exclusive of applicable taxes unless otherwise stated. You are responsible for any taxes, duties, or levies applicable in your jurisdiction.

5.4 Failed Payments

If a payment fails, we will attempt to collect the payment again. If payment remains unsuccessful, we may suspend or cancel your subscription. We will notify you before taking any such action.

6. Enterprise Subscriptions

Enterprise subscriptions are billed annually by invoice at £16,500 per year. Enterprise terms may be subject to a separate agreement. Enterprise subscriptions do not auto-renew — renewal is by mutual agreement and a new invoice.

7. Cancellation and Refunds

7.1 Cancellation by You

You may cancel your subscription at any time by contacting support@praeviso.app.

• Your access to the Service continues until the end of your current billing period
• After the billing period ends, your account switches to read-only mode
• Your data is retained for 90 days after the billing period ends, after which it is permanently deleted

7.2 Cancellation by Us

We may suspend or terminate your account if:

• You breach these Terms or the Acceptable Use Policy
• Your payment fails and remains unresolved after reasonable attempts to collect
• We are required to do so by law

We will provide you with reasonable notice before terminating your account, except where immediate termination is necessary to comply with law or prevent harm.

7.3 Refunds

• Monthly subscriptions: No refunds for partial months.
• Annual subscriptions: If you cancel within 14 days of your annual renewal, we will refund the unused portion on a pro-rata basis. After 14 days, no refund is available.
• Free trials: No refund applies as no payment is made.

7.4 Effect of Termination

Upon termination or expiry of your subscription:

• Your access to the Service is restricted to read-only mode
• Your data is retained for 90 days, during which you may request an export
• After 90 days, your data is permanently deleted, including your isolated customer database
• We are not liable for any loss of data after the 90-day retention period

8. Your Data

8.1 Ownership

You retain all ownership of the data you enter into the Service ("Your Data"). We do not claim any ownership or intellectual property rights over Your Data.

8.2 Licence to Us

By using the Service, you grant us a limited licence to store, process, and display Your Data solely for the purpose of providing the Service to you. This licence terminates when your data is deleted.

8.3 Data Protection

We process personal data in accordance with our Privacy Policy (praeviso.app/privacy) and applicable data protection law, including the UK GDPR.

Where we process personal data on your behalf (as a data processor), we will enter into a Data Processing Agreement (DPA) on request. Contact support@praeviso.app to request a DPA.

8.4 Data Isolation

Each SaaS customer organisation has its own isolated database. Your Data is never co-mingled with other customers' data.

8.5 Data Export

You may export your data at any time while your subscription is active or during the 90-day post-cancellation retention period. Export functionality is available within the workstation (PDF reports, Excel exports, API access where available).

9. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy (praeviso.app/acceptable-use), which forms part of these Terms.

10. Intellectual Property

10.1 Our IP

The Service, including its design, code, features, documentation, branding, and all related intellectual property, is owned by [COMPANY NAME] or its licensors. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described here.

10.2 Your IP

You retain all intellectual property rights in Your Data. Nothing in these Terms transfers ownership of Your Data to us.

10.3 Feedback

If you provide us with suggestions, feedback, or ideas for improvements, we may use them without obligation to you. You are not required to provide feedback.

11. Availability and Support

11.1 Availability

We aim to provide the Service with reasonable uptime but do not guarantee uninterrupted or error-free access. We may suspend access temporarily for maintenance, updates, or security reasons. We will provide reasonable advance notice of planned maintenance where possible.

11.2 Support

Support is available via email at support@praeviso.app. We aim to respond to support requests within 2 business days. Enterprise customers may be entitled to enhanced support as agreed separately.

12. Limitation of Liability

12.1 Cap on Liability

To the maximum extent permitted by law, our total aggregate liability to you for any claims arising from or related to these Terms or the Service shall not exceed the total fees paid by you to us in the 6 months immediately preceding the claim.

12.2 Exclusions

To the maximum extent permitted by law, we shall not be liable for:

• Loss of profits, revenue, or business
• Loss of data (except to the extent caused by our negligence)
• Loss of goodwill or reputation
• Indirect, incidental, special, consequential, or punitive damages

12.3 Nothing Excluded

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

13. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, damages, and expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your breach of these Terms
• Your violation of any applicable law
• Any data you enter into the Service that infringes the rights of a third party

14. Changes to These Terms

We may update these Terms from time to time. When we make changes:

• We will update the "Last updated" date at the top
• For material changes, we will notify you at least 30 days before the changes take effect, by email or via a notice on our website
• Your continued use of the Service after the effective date constitutes acceptance of the updated Terms
• If you do not agree to the updated Terms, you may cancel your subscription before they take effect

15. General

15.1 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15.2 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and us regarding your use of the Service.

15.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15.4 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

15.5 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without your consent, for example in connection with a merger, acquisition, or sale of assets.

15.6 Third-Party Rights

These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

16. Contact

For any questions about these Terms:

Email: support@praeviso.app

[COMPANY NAME]
[REGISTERED ADDRESS]